I keep getting this error when taking my survey. I didn't start in a different browser, and I clicked the link generated by Sawtooth so it definitely begins with "https://". Not sure what "cleared the site cookies" means, but sometimes it goes through, sometimes I get the below. How do I fix to avoid respondents getting the same error?
Sawtooth Error # 373
Unable to continue the existing session. The following may be the reason: 1. You are restarting a survey from a different browser.2. You have cleared the site cookies. 3. You are using HTTP and not HTTPS.
Please try to refresh your browser or try to backup and submit again. If the error continues please contact the survey administrator.