Everyone,
I believe some one might faced this kind of difficulty earlier, hence any thoughts would be helpful for us.
We are using godaddy hosting for internal testing purpose. Recently moved the hosting to linux+cpanel, and when trying to upload the survey from SSI, we could not able to do so, and we made sure all the required software's already installed in the server as per the below Email.
http://www.sawtoothsoftware.com/index.php?option=com_content&view=article&id=829
And we are getting the below error:
"An Error Occurred while checking for remote survey path for uploading. Failed to connect to the database. Can not find database driver mysql.
System Error:install_driver failed . cant locate DBD/mysql.pm in @ INC.........."
To made sure this, we tried to connect to the data base using simple php, java programs, and it could be able to connect the DB, but not from SSI.
However lately I understood that in cpanel, we have to add our local ip's to connect the hosting DB, since it is not feasible for my requirement, I moved to windows + plesk, but still there is no luck
This, time strangely we are getting http 404 error saying unable to access the study, please check web root url and remote study path settings" when working with auto upload.
When tried with manual upload, again getting the same DB related error as described above.
If any one have the solution or work around to work with godaddy hosting, please share.